Shipping policy
SHIPPING POLICY
Last updated: April 29, 2026
1. Overview
At Floofkin, we are committed to delivering your pet supplies safely and efficiently. Please review our shipping policy below for information on processing times, delivery estimates, and shipping destinations.
2. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email with tracking information once your order has been shipped.
- During peak seasons or promotional periods, processing times may be slightly longer.
3. Domestic Shipping (China)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (标准) | 3–7 business days | As shown at checkout |
| Express (快速) | 1–3 business days | As shown at checkout |
- Domestic orders are shipped via reputable Chinese courier services.
- Free shipping thresholds may apply — check the current promotion at checkout.
4. International Shipping
We currently ship to the following countries and regions:
Asia & Oceania: Hong Kong, Japan, South Korea, Malaysia, Singapore, Australia, New Zealand
Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
North America: Canada, United States
Middle East: Israel, United Arab Emirates
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard International | 10–20 business days |
| Expedited International | 5–10 business days |
- International delivery times are estimates and may vary due to customs clearance and local postal services.
- Floofkin is not responsible for delays caused by customs, weather, or other factors beyond our control.
5. Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.
- These charges are the sole responsibility of the customer and are not included in the product price or shipping fee.
- Floofkin has no control over customs processes and cannot predict additional charges.
- We recommend checking with your local customs office for more information before placing an order.
6. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can use the tracking number on the carrier's website to monitor your shipment.
- Please allow up to 24–48 hours for tracking information to be updated after dispatch.
7. Shipping Restrictions
- We are currently unable to ship to P.O. Boxes or military addresses for international orders.
- Certain products (e.g., liquids, aerosols, or items with battery components) may be subject to shipping restrictions depending on the destination country.
- If your country is not listed in our shipping destinations, please contact us at 1961791007@qq.com to inquire about availability.
8. Lost or Delayed Packages
- If your package has not arrived within the estimated delivery window, please first check the tracking information and contact your local post office.
- If the package is confirmed lost by the carrier, please contact us at 1961791007@qq.com and we will work to resolve the issue promptly.
- Floofkin is not liable for packages lost due to incorrect shipping addresses provided by the customer.
9. Incorrect Address
- Please ensure your shipping address is accurate and complete before placing your order.
- Floofkin is not responsible for orders shipped to an incorrect address provided by the customer.
- If you notice an error in your address, contact us immediately at 1961791007@qq.com — we will do our best to update it before the order is dispatched.
10. Contact Us
For any shipping-related inquiries, please reach out to us: 📧 1961791007@qq.com 🌐 www.floofkin.com